This Client Service Agreement governs the services ListReady LLC provides to you. By approving a quote or receiving services from ListReady, you agree to the terms below.
1. Services
ListReady provides pre-listing property preparation services in Northwest Arkansas, including interior cleaning, lawn care, exterior services, and handyman work. ListReady coordinates and manages these services on your behalf. The specific services to be performed, and their price, are described in the quote provided to you for each job. This Agreement applies to all services ListReady provides to you.
2. Quotes and Pricing
All quotes are based on the information you provide at the time of your request, including property size and condition. Flat-rate packages are priced by property size as described on our pricing materials. Exterior and handyman services are quoted individually based on the scope of each job. If the actual condition or scope of work differs materially from what was described when the quote was prepared, we may adjust the price. We will communicate any such change to you before proceeding with the affected work.
3. Payment Terms
Payment is due within seven (7) days of total job completion, unless otherwise agreed in writing. We accept the payment methods listed on your invoice. No deposit is required. Invoices not paid within seven (7) days of the due date may be subject to a late fee. You are responsible for any reasonable costs of collection, including attorney's fees, incurred as a result of non-payment.
4. Cancellation and Rescheduling
We understand that plans change. Our cancellation policy is as follows:
- Cancellations or reschedule requests made more than twenty-four (24) hours before the scheduled service will incur no fee.
- Cancellations made less than twenty-four (24) hours before the scheduled service may incur a fee of up to twenty-five percent (25%) of the quoted job total.
If a job is cancelled after work has already been started, you agree to pay for all work that has been completed or started up to the point of cancellation, based on the portion of the job performed and any materials or subcontractor time already committed.
5. Property Access
You agree to provide reasonable access to the property at the scheduled service time. If our team is unable to access the property at the scheduled time and we were not notified at least twenty-four (24) hours in advance, a fee of up to twenty-five percent (25%) of the quoted job total may apply, and the job may need to be rescheduled.
6. Disclosure of Property Conditions
You represent that you have the legal authority to authorize services at the property address provided. You agree to disclose, before work begins, any known hazards, pets, fragile or valuable items, or special conditions that may affect service delivery. ListReady is not responsible for damage to items that were not disclosed or that were improperly secured prior to service.
7. Use of Service Providers
ListReady coordinates a network of vetted, independent service providers to perform the work. While we take care to vet and manage these providers, they are independent contractors who carry their own liability insurance. ListReady remains your single point of contact for scheduling, communication, and payment.
8. Satisfaction and Service Quality
Your satisfaction is important to us. If you are not satisfied with any aspect of the service, please notify us within twenty-four (24) hours of job completion. We will make reasonable efforts to address any legitimate concern at no additional charge before the matter is treated as a dispute. Concerns raised after this window may still be addressed at our discretion.
9. Photographs
ListReady may take before-and-after photographs of the work for quality assurance and marketing purposes. These photos will not include identifying information about you or your address. If you prefer that we not use photos of your property for marketing, please notify us in writing and we will honor that request.
10. Limitation of Liability
ListReady acts as a coordinator and manager of property preparation services. Our maximum liability for any claim shall not exceed the total amount paid for the specific service in question. ListReady is not liable for:
- Pre-existing damage or conditions at the property;
- Damage caused by circumstances outside our reasonable control;
- Incidental, indirect, or consequential damages of any kind; or
- Loss of sale value, listing outcomes, or real estate transaction results.
11. Governing Law
This Agreement is governed by the laws of the State of Arkansas. Any dispute arising under this Agreement shall be resolved in the courts of Benton County, Arkansas.
12. Entire Agreement
This Agreement, together with the applicable quote, constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior discussions or agreements. Any modification must be in writing. If any provision is found unenforceable, the remaining provisions remain in full effect.